Last Updated: 10 September 2026
TWE Traders Academy respects your privacy and is committed to protecting the personal information of our students, website visitors and users of our services.
This Privacy Policy explains how TWE Traders Academy may collect, use, store and protect personal information when you use our website, create a student account, enrol in a course, complete assessments or otherwise interact with our services.
1. Information We Collect
When you use TWE Traders Academy, we may collect information such as:
• Your name and username
• Email address and contact information
• Student account and profile information
• Course enrolment and learning progress
• Quiz and examination results
• Assignment and assessment submissions
• Communications you send to TWE Traders Academy
• Technical information relating to your use of our website
• Transaction and payment-related information where you purchase a paid course or service
Payment information may be processed by third-party payment providers. TWE Traders Academy may not directly store your complete payment-card details.
2. How We Use Your Information
We may use personal information to:
• Create and manage your student account
• Enrol you in courses and provide educational services
• Record course progress and assessment results
• Issue applicable certificates or records of completion
• Communicate important account, course and service information
• Respond to questions and provide student support
• Process purchases and maintain transaction records
• Maintain the security and operation of our website
• Improve our courses, website and educational services
• Meet applicable legal and regulatory obligations
3. Educational Records
TWE Traders Academy may maintain records relating to course participation, assessments, examination attempts, grades and course completion.
These records may be used to administer your education and determine eligibility to progress to other TWE Traders Academy programs.
4. Cookies and Website Technology
Our website may use cookies and similar technologies to support essential website functions, account login, security, preferences, analytics and website performance.
Some services integrated with our website may also use cookies in accordance with their own privacy policies.
5. Third-Party Service Providers
TWE Traders Academy may use trusted third-party providers to operate parts of our website and services, including website hosting, learning-management systems, email services, payment processing, analytics and security services.
Personal information may be processed by these providers where reasonably necessary to provide their services to us.
6. How We Protect Information
We take reasonable steps to protect personal information from unauthorised access, misuse, loss, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Students are responsible for keeping their usernames, passwords and other login credentials confidential.
7. Sharing of Personal Information
TWE Traders Academy does not sell students’ personal information.
We may disclose information where reasonably necessary to operate our services, work with service providers, protect our rights or users, prevent fraud or security threats, or comply with applicable laws and lawful requests.
8. Access and Correction
You may contact TWE Traders Academy if you wish to request access to personal information we hold about you or request correction of information that is inaccurate or out of date.
Where applicable, you may also have other privacy rights under relevant privacy laws.
9. Data Retention
We may retain personal information for as long as reasonably necessary to provide our services, maintain educational and transaction records, meet legal obligations, resolve disputes and protect our legitimate interests.
10. Children’s Privacy
TWE Traders Academy’s services are intended for users who are legally permitted to create an account and participate in our educational services.
Where additional consent is legally required because of a user’s age, the appropriate consent must be obtained.
11. Changes to This Privacy Policy
We may update this Privacy Policy when our services, technology or legal obligations change.
The latest version will be published on this page with an updated revision date.
12. Contact Us
If you have questions about this Privacy Policy, your personal information, or how TWE Traders Academy handles your information, please contact us at:
TWE Traders Academy
Email: support@twetradersacademy.com
Melbourne, Victoria, Australia